Delivery & Returns

DELIVERY

Items are normally dispatched the next working day, but please allow up to 5 working days for delivery on larger items.

We will send a confirmation email when you’re order has been received and advise when it is to be despatched.

Delivery of your order will be subject to verification of payment details and stock availability.

FREE SHIPPING FOR ORDERS OVER £100 TO ANYWHERE IN THE UK (UK Mainland only - some restrictions apply.)

£4.99 FLAT RATE SHIPPING TO ANYWHERE IN THE UK (UK Mainland only - some restrictions apply.)

£6.99 FLAT RATE SHIPPING TO SCOTTISH HIGHLANDS AND ISLANDS AND NORTHERN IRELAND

PERSONAL DELIVERY TO LOCAL AREAS - £1.75 IF ORDERED ONLINE!

The areas which we will deliver to locally are EX31, EX32, EX33, EX34, EX35.

Delivery areas and usual days as follows (subject to change):-

Monday - Ilfracombe.

Tuesday - Ilfracombe.

Wednesday - Ilfracombe, Combe Martin, Parracombe, Kentisbury, Barbrook, Lynton, Lynmouth, Brendon.

Thursday - Ilfracombe, Woolacombe, Mortehoe, Lee, West Down.

Friday - Ilfracombe, Braunton, Chivenor, Barnstaple area, Fremington, Bickington and Yelland.

If you have any queries on areas, please e-mail us with full post code and the product you wish to purchase.

Returns

Returns accepted if faulty or damaged. If the item is being returned for any other reason, the buyer is responsible for the cost of return postage, unless a prior agreement has been made with Melian Pet Supplies. Any return requests must be submitted to Melian Pet Supplies within 14 days of receipt of item.